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Job Details
REQUIRED SERVICE: Business Support VA
REQUESTED EXPERIENCE TIER LEVEL: Junior Level
MIN. HOURS/WEEK: 40 hours
SHIFT TIME ZONE EST
SHIFT HOURS: To Be Arranged
SHIFT DAYS: Monday to Friday
Number of VAs: 2 to 4 VAs
PREFERENCES:
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: NONE
REGION PREFERENCES: NONE
Quality Assurance VA
Call Monitoring:
Monitor calls and interactions with clients to ensure adherence to established quality standards.
Provide constructive feedback to team members for continuous improvement in communication and service quality.
CRM Monitoring and Data Entry:
Regularly audit CRM entries to ensure the accuracy and completeness of client information.
Perform data entry tasks, including updating client records and maintaining the CRM database.
SOP Adherence:
Ensure that team members are following standard operating procedures (SOPs) in all aspects of their work.
Conduct regular checks to verify SOP compliance and address deviations promptly.
Documentation and Reporting:
Maintain detailed records of quality assurance assessments, deviations, and corrective actions taken.
Generate regular reports summarizing quality assurance findings and recommendations for improvement.
Collaboration and Communication:
Collaborate with team leaders and provide insights to enhance processes and workflows.
Communicate QA findings effectively to team members, providing guidance and support as needed.
Software Proficiency:
Utilize Slack and Google Suites for effective communication, documentation, and collaboration with team members.
Process Improvement:
Collaborate with cross-functional teams to develop and implement corrective and preventive actions (CAPAs) to address quality issues and prevent recurrence.
Make recommendations for process improvements based on data analysis.
Coaching:
Provide coaching and support to team members to promote a culture of quality and continuous improvement.
Qualifications:
Proven experience in quality assurance, preferably in a customer service or CRM environment.
Strong analytical and problem-solving skills.
Excellent attention to detail and organizational abilities.
Proficiency in using Slack and Google Suites for communication and documentation.
Strong interpersonal and communication skills.
Ability to work independently and in a team-oriented environment.
Application/Software: Some excel, media player, RingCentral and Salesforce
Phone System: RingCentral
CLIENT INDUSTRY: Construction and Architecture
Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.
What we offer:
- Competitive rates
- Weekly payments
- Annual rate increase (based on performance)
- Paid time off
- Paid holidays
- Various open roles are available
- Free training and upskilling
- Constant support and guidance from managers and mentors
- Clear schedules and guidelines
- A vibrant community always ready to support you
- And more!