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CPT-8777 Website Support Coordinator
REQUIRED SERVICE: Business Support VA
REQUESTED EXPERIENCE TIER LEVEL: Entry-Junior Level
MIN. HOURS/WEEK: 20 hours
SHIFT TIME ZONE: EST
SHIFT HOURS: 9am - 1pm
SHIFT DAYS: Monday to Friday
REPORTING TO/POC:
Number of VAs: 1
GENDER PREFERENCE: N/A
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Neutral
REGION PREFERENCES: N/A
Job Overview:
We’re looking for a reliable and detail-oriented Virtual Assistant for Website Support to help manage and streamline our client support process. This role is ideal for someone with strong communication and organizational skills, who can confidently manage client communication, oversee website support tickets, and coordinate with developers. Experience with WordPress or website development is a plus, and may allow the VA to handle some backend tasks directly.
Responsibilities:
- Receive and manage website support tickets via email and our help desk system
- Communicate with clients to clarify requests and ensure full understanding before work begins
- Oversee the developer to make sure tasks are completed accurately and to the client’s satisfaction
- Communicate updates and resolutions to clients, then close out completed tickets
- Handle ongoing client communication through email as needed
- (Bonus) If experienced, assist with WordPress or backend tasks directly
Qualifications:
- Excellent written English and grammar skills for professional client communication
- Strong communication and interpersonal skills
- Highly organized with great attention to detail
- Ability to manage tasks and oversee developer progress
- (Plus) Knowledge of WordPress and basic website development
APPLICATION SOFTWARE KNOWLEDGEABLE/REQUIRED: N/A
CLIENT INDUSTRY: varies
Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.
What we offer:
- Competitive rates
- Weekly payments
- Annual rate increase (based on performance)
- Paid time off
- Paid holidays
- Various open roles are available
- Free training and upskilling
- Constant support and guidance from managers and mentors
- Clear schedules and guidelines
- A vibrant community always ready to support you
- And more!