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Job Details
REQUIRED SERVICE: Business Support VA
REQUESTED EXPERIENCE TIER LEVEL: Junior- Senior Level
MIN. HOURS/WEEK: 40 hours
SHIFT TIME ZONE : EST
SHIFT HOURS: 9am to 6pm
SHIFT DAY: Monday to Friday
Number of VAs: 1
PREFERENCES:
GENDER PREFERENCE: NONE
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: NONE
REGION PREFERENCES: NONE
Customer Success Virtual Assistant
Key Responsibilities:
Onboarding and Training:
Facilitate seamless onboarding of new clients to the OMS platform.
Conduct thorough training sessions to empower clients in utilizing OMS features.
Relationship Management:
Cultivate and maintain strong relationships with clients.
Act as the primary point of contact for client inquiries and support.
Account Management:
Monitor client accounts to identify opportunities for optimization.
Collaborate with the sales team to explore upsell and cross-sell opportunities.
Issue Resolution:
Address and resolve client issues promptly and effectively.
Collaborate with internal teams to deliver optimal solutions.
Feedback and Improvement:
Gather client feedback for continuous improvement of the OMS platform.
Collaborate with the product team to relay client needs and suggestions.
Renewals and Retention:
Oversee client renewals and focus on high retention rates.
Proactively engage with clients to understand evolving needs.
Communication:
Keep clients informed about OMS updates, features, and best practices.
Provide regular status reports on key metrics and performance
Application/Software: OMS platform or similar
Phone System : would be provided
CLIENT INDUSTRY: Tech Industry
Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.
What we offer:
- Competitive rates
- Weekly payments
- Annual rate increase (based on performance)
- Paid time off
- Paid holidays
- Various open roles are available
- Free training and upskilling
- Constant support and guidance from managers and mentors
- Clear schedules and guidelines
- A vibrant community always ready to support you
- And more!