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POSITION OVERVIEW
The Operations Manager is responsible for planning, coordinating, and overseeing various operational functions within an organization to ensure smooth and efficient processes. This role typically involves managing people, optimizing workflows, and implementing strategies to improve productivity and reduce costs while maintaining quality standards.
- Weekly Contracted Hours: Full-time 40 hours per week
- Gender Preference: None
- Accent Preference: Good English (written/spoken)
- Skill Level: Intermediate to Advanced Level
- Shift Hours: 8 am-12 pm ET
- Shift Days: M-F
JOB DESCRIPTION
- Help manage operations and collaborate with team members on projects and action plans
- Integrates ideas, suggestions, and action plans from all other departments and comes up with action plans for strategic development
- Initiates and develops strategic processes for implementation across all departments
- Revamp and redesign current processes for improvement and strive to be ahead of industry trends
- Performs deep dive on trends
- KPI and scorecard generation
- Ensures action plans are carried out by all departments
- Audits Operations processes and implements measures to ensure optimization, continuity, or improvement
- Manages business continuity in all Operations
- Manages and facilitates continuous improvement of the Company, Staff, and Resources
- Researches and works on business partnerships and options
- Research on business / social media trends
- Provide guidance and support to Operations staff on engagement & continuous improvement
- Strategic networking/partnerships to increase the VA base
- Create sourcing contracts within the industry
- Partner with 3rd party providers for outsourcing opportunity
- Conducts Interviews and screening of Operations Staff
- Acts as a backup of all Operations processes
REQUIRED COMPETENCIES
- Advanced problem-solving skills
- HR work experience
- Recruitment and Sourcing work experience
- Coaching
- Mentoring
- Team management
- KPI identification
- Scorecard creation
- Data encoding
- Data extraction
- Data analysis
- Trend analysis
- Project management - intermediate to advanced
- Email composition
- Reports creation - intermediate to advanced
- Multi-tasking
- Team player
- Basic to advanced troubleshooting skills
- Operating system - Windows and Mac
- Various applications used by the Company (skype, Gmail, webmail, slack, etc)
- Presentation skills
- Attention to detail
- Excellent written English and oral English communication skills
- Knows how to read and work with automations (plus)
REQUIRED TOOLS / APPLICATIONS / SOFTWARE NEEDED TO BE KNOWLEDGEABLE IN
- Active Campaign, Breezy, or similar CRM - intermediate to advanced
- MS Excel or GoogleSheets - intermediate to advanced
- Google Suite
- Skype, Slack
- Clickup or other similar project management applications
- Lucid Chart or any process flow diagraming application
Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.
What we offer:
- Competitive rates
- Weekly payments
- Annual rate increase (based on performance)
- Paid time off
- Paid holidays
- Various open roles are available
- Free training and upskilling
- Constant support and guidance from managers and mentors
- Clear schedules and guidelines
- A vibrant community always ready to support you
- And more!