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CPT- 6911 Customer Service VA
REQUIRED SERVICE: Business Support VA
REQUESTED EXPERIENCE TIER LEVEL: Junior and Senior Level
MIN. HOURS/WEEK: 25 hours (will increase if needed)
SHIFT TIME ZONE: PST
SHIFT HOURS: TBD (Flexible)
SHIFT DAY: Monday-Friday
Number of VAs: 1
PREFERENCES:
GENDER PREFERENCE: Female
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Neutral
REGION PREFERENCES: No Preference
Responsibilities:
Respond to all customer emails and phone calls (primarily email-based communication with some phone work required).
Track and record all communications in the HelpShift CRM.
Develop email templates for frequently asked questions.
Create and maintain a FAQs library.
Implement a user feedback campaign to gather important information about the game.
Perform spreadsheet tasks outside of the HelpShift CRM system, including working with Excel spreadsheets.
Conduct extensive research to determine approvals for rewards in the Loggly platform.
Qualifications:
Experience in App Store review responses and using Helpshift is preferred.
Proficiency in analyzing data summaries and utilizing keywords, date and time ranges, and specific in-game actions to verify the authenticity of player actions.
Detail-oriented with strong skills in identifying fraudulent or cheating behavior.
Decisive and capable of making timely decisions to ensure efficient workflow.
Ability to set aside uncertain cases for management review after reasonable effort, avoiding prolonged focus on individual cases.
Software Tools (Good to Have):
Gsuite, Helpshift, Slack
Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.
What we offer:
- Competitive rates
- Weekly payments
- Annual rate increase (based on performance)
- Paid time off
- Paid holidays
- Various open roles are available
- Free training and upskilling
- Constant support and guidance from managers and mentors
- Clear schedules and guidelines
- A vibrant community always ready to support you
- And more!