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CPT-7079 Sales and Customer Support VA (Telehealth)
REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Junior to Advanced Level
MIN. HOURS/WEEK: 20 hours
SHIFT TIME ZONE: EST
SHIFT HOURS: between 3:00 pm to 7:00 pm
SHIFT DAYS: Monday to Friday
Number of VAs: 1
GENDER PREFERENCE: N/A
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Neutral accent
REGION PREFERENCES: No preference
We are a sleep apnea treatment company seeking a dedicated Patient Support Specialist to assist patients and drive successful treatment outcomes. The ideal candidate will play a key role in patient outreach, sales support, and customer service, ensuring a seamless experience for our clients.
Responsibilities
- Patient Outreach and Sales Support
- Contact patients via phone, email, and text to encourage the completion of sleep studies and dental impressions.
- Provide detailed explanations of treatment options, including the benefits of our services.
- Upsell and cross-sell additional services or products that can enhance patient outcomes.
- Address patient inquiries, concerns, and objections, guiding them toward successful treatment completion.
- Customer Support
- Respond promptly to patient inquiries regarding sleep apnea, treatment options, and company policies.
- Provide excellent customer service, fostering strong, trusting relationships with patients.
- Assist in resolving patient issues, coordinating with other departments as necessary.
- Maintain detailed records of patient interactions, ensuring all communications are logged in the CRM.
- Data Management
- Update patient records and track progress within the Salesforce CRM.
- Monitor patient compliance with sleep study requirements.
- Generate reports to monitor key performance indicators (KPIs) related to patient outreach and sales activities.
- Dental Impression Kit Management
- Provide clear instructions on how to use dental impression kits.
- Follow up with patients to ensure the timely return of completed kits.
- Coordinate shipping and logistics for dental impression kits.
Qualifications
- Strong communication and interpersonal skills, with a focus on sales and customer support.
- Excellent organizational and time management skills.
- Proficiency in using customer relationship management (CRM) software, specifically Salesforce.
- Ability to multitask and prioritize tasks effectively.
- Strong attention to detail and accuracy.
- Basic understanding of medical terminology and patient care is a plus.
- Experience in telehealth or healthcare is nice to have but not required.
Applications/Software
- Salesforce
Phone System TO BE PROVIDED
Client industry: Health, Wellness, and Fitness
Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.
What we offer:
- Competitive rates
- Weekly payments
- Annual rate increase (based on performance)
- Paid time off
- Paid holidays
- Various open roles are available
- Free training and upskilling
- Constant support and guidance from managers and mentors
- Clear schedules and guidelines
- A vibrant community always ready to support you
- And more!