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CPT-6112 Customer Service VA (Bilingual)
REQUIRED SERVICE: Business Support VA
REQUESTED EXPERIENCE TIER LEVEL: Entry-Advanced Level
MIN. HOURS/WEEK: 40
SHIFT TIME ZONE: EST
SHIFT HOURS and DAYS: Monday-Friday EST hours
GENDER PREFERENCE: NONE
LANGUAGES SPOKEN/PREFERENCE: proficient in spoken English and Spanish
ACCENT PREFERENCE: Neutral to None
REGION PREFERENCES: NONE
Number of VAs: 1
Tasks
- Patient Interaction: Answer and manage incoming calls, emails, and messages from patients in a friendly, courteous, and professional manner.
Schedule appointments, provide appointment reminders, and assist with patient inquiries. - Appointment Scheduling: Coordinate and manage the scheduling of patient appointments using our practice management software. Ensure optimal scheduling efficiency while accommodating patient preferences.
- Administrative Support: Assist with various administrative tasks, including filing, data entry, organizing patient documents, and managing office supplies.
- Communication Liaison: Facilitate effective communication between patients and medical staff, ensuring messages are relayed accurately and promptly.
- Quality Assurance: Maintain high standards of customer service, professionalism, and accuracy in all interactions and tasks.
Requirements
- Previous experience as a medical receptionist, administrative assistant, or similar role.
- Strong communication skills, both written and verbal.
- Excellent organizational and multitasking abilities.
- Proficient computer skills, including knowledge of Microsoft Office Suite and virtual communication tools.
- Ability to work independently, manage time effectively, and prioritize tasks.
APPLICATION SOFTWARE KNOWLEDGEABLE/REQUIRED
- Other Software: MS Excel, Google Sheets
- Phone system: Client provided, will be arranged.
Client industry: Health, Wellness, and Fitness
Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.
What we offer:
- Competitive rates
- Weekly payments
- Annual rate increase (based on performance)
- Paid time off
- Paid holidays
- Various open roles are available
- Free training and upskilling
- Constant support and guidance from managers and mentors
- Clear schedules and guidelines
- A vibrant community always ready to support you
- And more!