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CPT-8147 Medical Customer Support VA
REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Senior and Advanced Levels
MIN. HOURS/WEEK: 22.5 hrs/week
SHIFT TIME ZONE: Australia Time Zone
SHIFT HOURS: 11 am-6 pm
SHIFT DAYS: Mondays-Tuesdays and Fridays (to introduce Saturdays in a few months)
Number of VAs: 1
GENDER PREFERENCE: Female
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Neutral
REGION PREFERENCES: Filipino VAs
RESPONSIBILITIES:
- Answer incoming calls promptly and professionally.
- Handle inquiries and provide accurate information about dermatology services offered by the practice.
- Direct calls to the appropriate team members when necessary.
- Address service-related questions from patients and potential clients.
- Provide clear and concise information regarding treatments, procedures, and other services.
- Ensure patient satisfaction by offering exceptional customer service.
- Schedule, reschedule, and cancel appointments for patients using the practice's scheduling software.
- Confirm appointments and follow up with patients to ensure they are prepared for their visits.
- Coordinate with dermatologists and other staff members to maintain an efficient appointment calendar.
- Maintain accurate and up-to-date patient records and documentation.
- Assist with administrative tasks as needed to support the smooth operation of the practice.
- Manage and organize digital files and correspondence.
- Respond to emails and online inquiries in a timely and professional manner.
- Utilize online communication tools to interact with patients and staff.
Call Management:
Customer Service:
Appointment Scheduling:
Administrative Support:
Communication:
QUALIFICATIONS:
- Proven experience in customer service, administrative support, or a related field.
- Excellent communication skills, both written and verbal.
- Strong organizational and multitasking abilities.
- Proficiency in using scheduling software and other relevant tools.
- Ability to work independently in a remote environment.
- Knowledge of dermatology or medical practices is a plus, but not required.
APPLICATION SOFTWARE KNOWLEDGEABLE/REQUIRED: none mentioned. training will be provided on all tools
CLIENT INDUSTRY: Health and Wellness
Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.
What we offer:
- Competitive rates
- Weekly payments
- Annual rate increase (based on performance)
- Paid time off
- Paid holidays
- Various open roles are available
- Free training and upskilling
- Constant support and guidance from managers and mentors
- Clear schedules and guidelines
- A vibrant community always ready to support you
- And more!