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REQUIRED SERVICE: IT Services
REQUESTED EXPERIENCE TIER LEVEL: Senior to Advanced Level
MIN. HOURS/WEEK: 40 hours
SHIFT TIME ZONE:: CST
SHIFT HOURS: between 8:00am to 5:00pm
SHIFT DAYS: Monday to Friday
Number of VAs: 1
GENDER PREFERENCE: N/A
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: neutral accent
REGION PREFERENCES: no preference
Salesforce Senior Administrator to work in a fast-paced environment with an inspired and talented team.
The Salesforce Senior Administrator will be responsible for executing initiatives to maximize the efficiency
of the Jacuzzi Salesforce Organization. The position will work closely with the Business to resolve issues
and enhance all aspects of our Salesforce(SFDC) environment. The Jacuzzi Salesforce Organization
consists of over 1000 internal users and over 1000 partner experience users.
SPECIFIC RESPONSIBILITIES
Overall, the Salesforce Senior Administrator will be responsible for the following:
o Salesforce Tier 2 Support
o Salesforce Project Implementation
o Salesforce Integrations
o Salesforce Releases / Maintenance
Responsible for Salesforce Tier 2 Support:
o Troubleshoot issues for Bug Fixes for Salesforce Production, as needed, when Tier 1 Support
needs assistance
o Design a solution to fix the issue and/or a workaround until the issue is remedied
o Communicate critical issues/path to resolution to appropriate business stakeholders, when
necessary
o Collaborate with the Business Teams (Marketing, Service, Sales), IT Team and 3rd Party
Vendors to support all aspects of our Salesforce(SFDC) environment
o Issue Management as it pertains to Salesforce Clouds: Sales, Service, Field Service Lightning,
Marketing and Experience Cloud
o Issue Management for installed App Exchange Tools (e.g., DocuSign, Get Feedback)
o Issue Management for integrations (e.g., w/ the ERP, Lead Vendors, etc.)
o Document new/updated configuration or training documentation in Jira
o Roll out new functionality in Salesforce Production environment via Change Management process
Responsible for Leading Salesforce Enhancement efforts, including:
o Implement a list of Enhancements, based on the business’ needs, across clouds
o Implement Enhancements based on the defined Salesforce team’s Project Lifecycle (Scoping,
Design, Build & Prototype, Testing, Training, Deploy and Maintenance)
o Scoping - Lead discovery sessions with the business and document requirements
o Design - Design the proper solution based on the requirements and the existing SFDC
organization’s architecture
o Build & Prototype - Configure the system to meet the requirements
Work with the developer to update code based on requirements, when out of the box
configuration cannot be achieved
Update the SFDC Organization’s Security, understanding the impacts, as it pertains to the
whole Salesforce Organization (e.g., OWD, Sharing Rule, etc.)
Lead prototype sessions with the business to get feedback on the build
Document new/updated configuration and code in Jira
o Testing - Lead and document testing efforts with the business
Document Test Plan, Test Scripts and Test Results and Lead User Acceptance Testing (UAT)
with the business
o Training - Lead and document training efforts with the business, working side by side with Tier 1
Support
o Deploy - Roll out new functionality in Salesforce Production environment
Coordinate and plan deployment efforts(sometimes across multiple teams) for a successful
production go live (e.g., Deployment Plan)
Deploy changes from a sandbox environment to a production environment
Communicate with the business on deployment efforts
o Maintenance - Provide post production support
Identify and document areas required for ongoing maintenance
Responsible for Salesforce Releases / Maintenance:
o Maintain applicable Salesforce Release Enhancements (3X a year)
o Maintain 3rd Party AppExchange product release updates
o Maintain a clean Salesforce environment and is proactive in utilizing data management tools,
such as, Data Loader, Duplicate Management, Data Mask, Data Shield, etc.
o Maintains healthy Salesforce Organization utilizing tools such as Salesforce Optimizer, Health
Check and Release Updates
o Accountable for Salesforce Security maintenance, including but not limited to: OWD, Role
Hierarchy, Profiles, Permission Sets, Sharing Rules, Territory Management, Field Level Security,
etc.
KNOWLEDGE, SKILLS AND ABILITIES
Business Analyst experience
Issue Management experience
Salesforce Implementation experience
Implementation experience with Salesforce AppExchange
Field Service, Sales, Service and Experience Cloud experience
Effectively manage multiple on-going assignments in a fast paced & fluid environment
Excellent communication and organizational skills
Highly analytical, organized and detail-oriented, self-starter
An innovative thinker and creative problem solver
Proficient in dataloader tools to maintain a clean Salesforce environment
QUALIFICATIONS
Bachelor’s Degree
Salesforce Administrator Certification Required
Salesforce Advanced Administrator Certification Required
Must possess 3-5 years of Salesforce experience
Experience with Salesforce AppExchang
IMPORTANT NOTES
- Must pass all the above requirements before applying and comply to HR terms and conditions.
- Must be from the relevant field or background.
- Must be a good speaker in English.
- Must be an individual & not a company.
Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.
What we offer:
- Competitive rates
- Weekly payments
- Annual rate increase (based on performance)
- Paid time off
- Paid holidays
- Various open roles are available
- Free training and upskilling
- Constant support and guidance from managers and mentors
- Clear schedules and guidelines
- A vibrant community always ready to support you
- And more!